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Community Support

We all experience tough times in our life. Having someone to talk to can help. We offer practical support for people in the Knox municipal area, especially those facing financial difficulties.

Programs

Emergency Food Parcels

Prepared food parcels available on request from reception during Food Assistance hours, Tuesday to Friday, 10:00am – 3:00pm.

Open Food Pantry

By appointment, for Knox residents who are struggling. Choose the groceries your household actually needs.

Information, Advocacy & Referral

Help understanding your options, speaking with services on your behalf, and connecting to the right agency.

Energy Mentoring

One-on-one help with energy bills, choosing a provider and accessing rebates and hardship programs.

Frequently asked questions

Do I need a referral?

No referral is required to contact us about Community Support. You can call 03 9871 8900 or use our contact form. GPs, schools and caseworkers can also refer someone using our Agency Referral form.

What does it cost?

Community programs and food assistance are free. Counselling and psychological services are offered at affordable fees, with concession rates available — please ask when you contact us. [TO CONFIRM WITH CLIENT]

Is there a waitlist?

Wait times vary with demand. When you contact us we will tell you the current wait and, where possible, offer an interim support option. [TO CONFIRM WITH CLIENT]

Who is this for?

Anyone in our community experiencing emotional, physical or relational distress. We serve people from all backgrounds, cultures and beliefs.

Not sure where to start?

You don't need a referral and you don't need the right words. Call us, and we'll help you work out the next step.

Call 03 9871 8900Make an appointment