For referring professionals
Agency referral
A direct path for GPs, schools, caseworkers and community agencies to refer a client into our counselling, mentoring and material aid services.
Make a referral
Frequently asked questions
Do I need a referral to send a client to you?
Clients can self-refer, but a professional referral helps us understand context and risk. Use the form on this page or call 03 9871 8900.
What does it cost the client?
Community programs and food relief are free. Counselling is offered at affordable fees with concession rates. [TO CONFIRM WITH CLIENT]
Is there a waitlist?
Wait times vary by service and demand. We will confirm the current wait when we acknowledge your referral. [TO CONFIRM WITH CLIENT]
Who is eligible?
We serve people across the Knox municipality and surrounding areas from all backgrounds. Food relief eligibility is focused on Knox residents.
Prefer to talk it through first?
Our intake team can talk through whether a referral is the right fit before you submit anything.